Step 1: Emergency Response and Flood Assessment
We target arrival within 30 to 45 minutes anywhere in Wellington. On site we identify the water source, classify the category, and map how far the water traveled using FLIR thermal imaging. Wall cavities, subfloor, and slab edges get read before anything is touched. Every reading and photo goes into the file your adjuster receives.
Timeline: 1 to 2 hours from arrival.
Step 2: Containment and Standing Water Removal
For any flood that came in from outside, we set containment barriers before extraction so contaminated water is not tracked into dry parts of the property. Truck mounted units and submersible pumps then remove standing water from every affected area, including the low spots and cabinet voids that household equipment cannot reach.
Timeline: 2 to 6 hours depending on volume and square footage.
Step 3: Contaminated Material Removal and Antimicrobial Treatment
Porous materials that absorbed floodwater come out. That usually means carpet and padding, insulation, and drywall up to the flood cut line. Every remaining surface gets EPA registered antimicrobial treatment. This is the step franchises skip when they price a flood like a clean water job, and it is the step that decides whether you have a mold problem next month.
Timeline: 1 to 2 days depending on the affected area.
Step 4: Structural Drying to Certified Standards
LGR dehumidifiers and commercial air movers are positioned based on psychrometric calculations for Wellington ambient conditions, not a generic equipment count. We take moisture readings at fixed monitoring points daily and adjust placement as the numbers move. The drying phase ends when every point meets IICRC S500 certified dryness, not when the floor feels dry.
Timeline: 3 to 7 days for most residential flood events.
Step 5: Certified Clearance and Rebuild
You receive the full documentation package: initial readings, daily drying logs, final moisture data, equipment records, and the certified closeout. Then we rebuild. Drywall, trim, flooring, cabinet bases, and paint, handled by the same company that dried the structure.
Timeline: 2 days to several weeks depending on rebuild scope.